If you notice an issue with your order (e.g., print defect, leakage, delivery damage):

1. Contact us within a few days of receipt.
2. Provide your order number, a description of the issue, and photos of the product and packaging.
3. Include the batch number/ send us a picture of the box sticker

Our quality team reviews your claim and responds within 2–3 working days.

Depending on the situation, we may:

• ask for return and send replacement products
• issue a credit note
• provide a refund or discount code for next order

We aim to resolve every case fairly and efficiently.

For other inquiries:

• Sales: sales@cupsz.com 
• Design & marketing collaborations: design@cupsz.com
• Finance & Invoicing: finance@cupsz.com 

We’re happy to assist with any question about our products, sustainability, or branding projects.